Return Policy

Return & Refund Policy

Last Updated: July 2026

At Sew Quilt, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

You may request a return if:

You received a damaged or defective product.
You received the wrong item.
The product has a manufacturing defect.
The item is unused, in its original condition, and includes all original packaging and accessories.

Return Request Period

Returns must be requested within 7 days of receiving your order. Requests made after this period may not be eligible for a return or refund.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns for:

Products damaged due to misuse or improper handling.
Items showing signs of use or wear.
Products returned without original packaging or accessories.
Clearance or final sale items (if applicable).

How to Request a Return

To initiate a return:

Contact our customer support within 7 days of delivery.
Provide your order number and a brief description of the issue.
If the product is damaged or incorrect, please include clear photos or videos.
Our team will review your request and provide return instructions.

Refunds

Once your returned item has been received and inspected:

If approved, your refund will be processed within 5–10 business days.
For Cash on Delivery (COD) orders, refunds will be issued through a mutually agreed payment method, such as a bank transfer or mobile wallet.
Shipping charges are generally non-refundable, unless the return is due to our error (such as sending the wrong or a defective item).

Exchanges

If you receive a defective or incorrect product, we will arrange a replacement at no additional cost, subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery. We will work to resolve the issue as quickly as possible.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.
If the return is for any other approved reason, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will fall under this Return & Refund Policy.